Frequently Asked Questions

I am getting the following message: "We are experiencing technical difficulties. Please stand by."
Why is the bookmark I set opening to TV listings for a day other than today?
Why is the bookmark I set to a 5-day view grid no longer working?
How do I get local listings for my cable or satellite system?
How do I customize my grid to only display my favorite channels?
How many favorite channels can I select?
How do I delete channels from my list of favorite channels?
How do I highlight my favorite shows in my grid?
How do I remove a show from my list of favorite shows?
Help! I can't see my favorites
Is there a way to stay logged in, so I don't have to sign in every time I come to your site?
Can I use the same settings on more than one computer?
How do I register?
Do I have to register to use Zap2it listings?
What features can I use without registering?
Then why should I register?
I want to print my TV listings, but I don't want to print the entire grid. Is there a way to do this?
Why do I get a blank window when I try to print with my Mac? I'm using Firefox as my browser.
Why don't I see any channel numbers in my grid?
The channel numbers in my grid are not the same as the channels on my TV. What's up?
There are channels missing from my grid. How can I add them?
How do I find listings for different days and times?
How do I find different channels?
How do I view only one station/channel's schedule for the day?
How can I tell when a show is a rerun?
How can I tell which shows are available in HD?
How do I get a description of a show?
Can I show descriptions in the grid?
How can I watch a video clip of a show?
How do I search for a particular program?
I'm having problems setting my TiVo recordings
Questions regarding Microsoft Media Center

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I am getting the following message: "We are experiencing technical difficulties. Please stand by."
We are currently looking into this. In the meantime, please close your browser and reopen the page. Repeat, if needed, until you no longer see the error message on your screen. When the message is no longer visible, you will be able to access the site as usual.

Why is the bookmark I set opening to TV listings for a day other than today?
To resolve this, please delete your old bookmark/favorites and use this link to bookmark the grid once again:
http://tvlistings.zap2it.com/tvlistings/ZCGrid.do?aid=zap2it
This will allow you to view your listings at the actual present time.

Why is the bookmark I set to a 5-day view grid no longer working?
Due to heavy use by unauthorized automated scrapers, bookmarked/favorites links for this station's schedule are have been temporarily disabled. We apologize for the inconvenience. Bookmarked/favorites access to this station's schedule will be re-enabled in November.

How do I get local listings for my cable or satellite system?
At the top of the grid, next to the house icon, you will see the provider and ZIP code for that grid. If this is not the correct provider, click "Change my area listing." You will be able to enter the correct ZIP code and provider.

How do I customize my grid to only display my favorite channels?
Click on "Set Preferences," which can be found at the top of your grid next to "Register" and "Log In" and follow the steps provided.

Note that you do not have to register to select your favorite channels, but we do recommend that your register to insure that your settings are saved to your account. Also, the Favorites feature is only available for TV shows, not for movies. However, we have this in our queue as a future product enhancement item.

How many favorite channels can I select?

Due to problems caused by users with literally thousands of favorite shows, we have limited the number of favorites to 100. We are reviewing this and looking to increase it.

Be sure to check the box next to "Show only my favorites in the grid" on the final screen.

How do I delete channels from my list of favorite channels?
To delete channels from your favorites, click on "Set Preferences" in the top navigation, click on any channel listed in the "My Favorites" column and select the "Remove" button. Click on "Show only my favorites in the grid" and then Save.

How do I highlight my favorite shows in my grid?
To use this feature, you must have registered with Zap2it and be logged in. See "How do I register?" below. You can then select a program and click on "Add to Favorites." Your favorite shows will display when you either select to highlight Favorites in the grid or click on "View my calendar."

How do I remove a show from my list of favorite shows?
To delete a program from your favorite list, go to "View My Calendar", select the program you want to delete and then click on Remove from Favorites.

There is currently no way to delete shows on your favorites list that are no longer airing. However, we are working on getting a resolution for this and should have it available soon.

Help! I can't see my favorites
If for any reason you are not seeing the favorites you selected, please log out, clear cache, close the browser and log in once again in a new window.

To clear cache in Internet Explorer, click Tools in the top navigation of the browser window, Internet Options, Delete under Browsing History and then Delete temporary Internet Files.

If you are using FireFox, click Tools, Clear Private Data, uncheck everything except for Cache and click on Clear Private Data Now.

Is there a way to stay logged in, so I don't have to sign in every time I come to your site?
Yes, there is a way to stay signed in so that you do not have to log in every time you visit the site. As long as you have not cleared cookies on your computer, it will remember that you are logged on.

This is the way it works: when you log in, view the site, close your browser and come back to site, click on the TV listings button in the "Find it Fast" box. Your computer will then reference the cookie information stored on your computer and will take you to your logged in page. You can continue to do this for up to a year as long as you are not clearing cookies.

Can I use the same settings on more than one computer?
Yes. When you select your provider you can then register on Zap2it to make your settings portable. We do ask you for a lot of personal information, and what we do ask for is kept private. We never share the information with third parties. Once you're registered, you can log in to retrieve your settings on any computer.

How do I register?
Click the "Register" link at the top of the grid and complete the brief form. After you submit your registration, you will receive an email asking you to confirm your registration. You must reply to the email so that we can verify it was indeed you who registered with us. This is for your protection, so you must provide a valid email address where you can retrieve the email we sent and reply to it.

Do I have to register to use Zap2it listings?
No, you do not need to register if you always use the same computer and you do not want to take advantage of features on the site that require registration.

What features can I use without registering?
You can select your provider, view complete listings, customize your grid with your favorite channels and rate TV shows WITHOUT registering on Zap2it. You must have cookies enabled if you don't want to enter this information each time you visit.

Then why should I register?
Registering makes these additional features available to you.

• You can log in and retrieve you personal settings on any computer.
  
• You can identify your favorite shows and view them on a daily viewing calendar or highlight them in the grid.
  
• You can choose to view six hours of listings on the grid instead of three hours.
  

More features will be added in the future.

If you are not sure whether you've already registered on the new listings site, try registering again. If we already have your email address in our system, we will tell you and you can have a new password sent to you.

I want to print my TV listings, but I don't want to print the entire grid. Is there a way to do this?
Yes, we now have a new print functionality. Set your preferences so that your grid only shows the listings you want to see (See above : How do I customize my grid to only display my favorite channels?) Click on the Print icon in the top right corner of the grid. A new window will open with a PDF file of the grid. Click on the print icon in the PDF file and only your preferred channels will print.

Why do I get a blank window when I try to print with my Mac? I'm using Firefox as my browser.
To resolve this, click on "Firefox" then "Preferences" in your browser top navigation. Click on "Application" button and scroll down to "Portable Document Format." Select "Use Preview (default)." You will now see a PDF document open whenever you click the "Print" icon on the grid. To print, just click the printer icon on the PDF.

Why don't I see any channel numbers in my grid?
If you do not see channel numbers it means you're looking at one of our default grids. To view a grid with the channel numbers for your cable or satellite system, click "Change my area listing" at the top of the grid, enter your zip code and choose your provider.

The channel numbers in my grid are not the same as the channels on my TV. What's up?
You're probably looking at a grid for the wrong provider. Click "Change my area listing" at the top of the grid and verify that you zip code and provider are correct. Note that cable and satellite systems may have more than one offering for your ZIP code. Be sure to choose the correct one. If you don't know which to choose, the "Digital" offering is usually the most complete.

There are channels missing from my grid. How can I add them?
Again, you're probably looking at a grid for the wrong provider. You may have selected a basic cable listing instead of a digital service listing. Click "Change my area listing" at the top of the grid and verify that your zip code and provider are correct. Note that cable and satellite systems may have more than one offering for your ZIP code. Be sure to choose the correct one. If you don't know which to choose, the "Digital" offering is usually the most complete.

How do I find listings for different days and times?
The grids contain listings for the upcoming two weeks. To quickly see a day other than today, click the arrow next to the date at the top of the grid and choose the day you want from the calendar. Click the the arrow next to the time to choose a different time.

How do I find different channels?
Scroll down to view all channels. You can also jump to a channel by typing the call letters or cable network name into the "Jump to Channel" box at the top of the grid. Example: Type "hbo" or "food" to go to those networks. For local channels, you must type the call letters, not the network name. Example: KTLA or WGN.

How do I view only one station/channel's schedule for the day?
Click on the channel name/number on the left side of the grid and you will get all of that channel's programs for that day.

How can I tell when a show is a rerun?
New episodes are identified by a New icon. If there is no New icon, the episode is likely to be a repeat.

How can I tell which shows are available in HD?
Shows available in HD are designated by an HD icon. You must tune to a digital channel and have an HD-enabled TV to see HD programming.

How do I get a description of a show?
Click on the show title in the grid to go to a program details page with show description and other information.

Can I show descriptions in the grid?
Yes, you can opt to show description in the grid by clicking the "Display Descriptions" link at the top of the grid. To remove the descriptions, click "Hide Descriptions."

How can I watch a video clip of a show?
Shows that have video available are designated with a camera icon in the grid. Click the icon in the grid, or "Watch a preview" on the program details page.

How do I search for a particular program?
Type all or part of the name of the show into the search box above the grid and click the magnifying glass icon. Find the show you're looking for and click the show title for more information.

To narrow your search, click "Advanced Search" and choose the type of info you're looking for, the genre of the show or the date range.

I'm having problems setting my TiVo recordings
Please be sure to review requirements and TiVo information at:
( http://tvlistings.zap2it.com/tvlistings/ZCAlp.do
and
http://support.tivo.com/app/answers/detail/a_id/189/session/L3NpZC9MRTJvYnZ2ag==/kw/Zap2it/r_id/100041/sno/0

Once registered with both Zap2it and TiVo, log into Zap2it and find the TV program title you would like to record, click on it until you are at the show detail page, click on the specific episode of the program you'd like to record. On this page, you will see the TiVo icon with the words "Record to TiVo." Click on this to set your recording.

Questions regarding Microsoft Media Center
Please go to Zap2it.com, enter your postal code in the Find It Fast box, click on TV listings, and select your provider. If the channels are available on the TV listings grid and not on your Windows Media Center guide, please contact Windows Media Center Support ( http://thegreenbutton.com/forums/90/ShowForum.aspx).

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