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It's almost impossible to survive in the highly competitive hotel business without competent customer service, because patrons who experience an unhappy hotel stay often visit online review sites to tell their negative stories. And once word gets around, guests stop coming around. That's when Anthony Melchiorri arrives on the scene. He's a hotel "fixer," the guy hotel operators call when their establishment needs to be overhauled. This hourlong series portrays the tough-love style Melchiorri uses at hotels across the country as he implements changes that include staff retraining and lobby renovations. With more than 20 years of experience in the hospitality business, Melchiorri says he knows the minute he walks into a hotel what needs to be fixed.
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Language: English Release Date: 09 April 2012 Genres: Reality, Travel Time Period: 2010s

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15 Users
S 5, E 11
Getting Screwed

Gross rooms, some crime & national brands nearby the Missouri Flats Inn.

Tue, April 28 2015 10:00PM EDT TRAV
S 2, E 8
The Curve

Anthony has just four days to transform a former chain motel into a trendy boutique hotel.

Tue, April 28 2015 11:00PM EDT TRAV
S 5, E 5
Crappy Management

The struggling 73-room in Crookston Inn & Convention Center; a surly manager.

Tue, May 05 2015 10:00PM EDT TRAV
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